Support

From the editor

The quickest way to reach us is the Contact support button in the top bar of the Templeaf editor. It sends your message with the name of the merge you have open and, if you tick the box, the log of its latest run (row numbers, statuses and messages, never the values of your cells), so we can see what happened without asking you for screenshots. We answer by e-mail, at the address of your account.

By e-mail

You can also write to [to be completed]. Please send it from the address you sign in with, and tell us the name of the merge and the rows concerned.

Before you write

• Is Google or Templeaf having trouble right now? Our status page shows it.
• A row that needs you says why in the run table of the editor; fixing the cell and running the merge again usually solves it.
• Schools and non-profits: ask us about discounts.

Your data

How we handle your data is explained in our privacy policy; the rules of the service are in our terms of service.